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• Brighton
• Posted 1st Sep 2010
• 
• Posted by: Domestic and General Services Limited
• Salary: 18,000 - 20,000
• Job Type: Permanent
• Address: Queens Square House
  15 Queens Square
  Brighton
  Bn1 3FD
  
• Reference: BLJ022
• This job has been viewed 160 times since it was posted.

Job Description

Join one of the south coast’s most exciting businesses, and share in our success! We’re looking for an experienced, dynamic and motivated Department Trainer to join our busy contact centre, based in the very heart of Brighton city centre.

Employing over 2000 people across the UK; we’re Domestic and General, and we lead the UK in providing warranty protection for domestic consumer appliances. As Department Trainer you will develop and train contact centre sales staff to achieve agreed levels of sales and quality.

Your role will be a mix of class room training and 121 coaching. You will deliver comprehensive induction and compliance training as well as side by side coaching where you will monitor staff, offer support and ideas and set short term objectives.

You will work closely with Contact Centre Managers and the Training Manager to discuss training requirements for staff and build courses to match individual department needs.

To be a great Department Trainer you will have coaching and training experience ideally within a contact or call centre environment and will have experience of designing training material. You will be a natural communicator with the ability to motivate and inspire others to achieve their full potential.

We’ll support and encourage you in your career ambitions with excellent ongoing training and development. You’ll also enjoy:

• €¢ A competitive salary package of between £18,000 and £20,000 (depending on experience)

• €¢ 22 days holiday allowance, plus bank holidays

• €¢ Flexible shift roster based on 35 hours per week

• €¢ Free life assurance, with a pension scheme

• €¢ Excellent training and development

• €¢ Career progression opportunities

• €¢ Great staff deals and discounts

• €¢ Vibrant and dynamic team culture with a busy employee social diary!

This is a great opportunity to join a busy and highly respected company that really looks after its people, with a stimulating, fun, and vibrant working atmosphere.

Domestic and General Group is the UK’s leading provider of warranty protection for domestic appliances. Please note that we have a thorough referencing procedure, which may include criminal record checks.

Role ID: K31-a2 [Sales Trainer, Call Centre & training Vacancies] Category ID: 12 Training or Trainer roles [Customer Services, Training, Coaching, Trainer] Client Role: Trainer, Department Trainer, Sales Trainer, Coach