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Payments Administrator

Posted By: Randstad Staffing
Address:
Date Posted: 31st Jul 2010
Salary: £13200.00 - £14000.00
Location: Worthing (BN11)
Reference Code: BR105475
Views Since Posting: 222
Full Description:

We're looking for confident, outgoing individuals who can quickly establish rapport with customers and build lasting relationships. If you enjoy working in a team environment and want to gain new skills and knowledge, we'd love to hear from you.

Job Responsibilities:

As a Payments Administrator, you will:

Be responsible for processing, allocating and effectively following up payments received on customers' accounts.
Be in contact with both clients and customers by phone and electronic memos
Ensure that queries are resolved and customer accounts are effectively maintained
Process high volumes of work whilst maintaining quality and delivery to critical deadlines.
Adhere to agreed regulatory timescales/guidelines to achieve maximum customer satisfaction
Addressing any areas of concern in conjunction with line management and/or the appropriate department

Preferred Skills:

Financial Services experience
Excellent telephone manner
Good verbal and written communication skills
Accuracy and attention to detail
Due to the confidential nature of this role, successful candidates must be able to pass a credit check

Personal Attributes:

Positive attitude
High work standards
Resilience.
Calm and able to work under pressure
Conscientious and proactive

Associated Benefits:

25 days annual leave
Contributory company pension scheme
Preferential rates for bank's financial products (loans, mortgages, insurance)
Staff restaurant

Normal working week is 35 hours 9am to 5pm

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